How It Works

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How It Works

Stay Connected, Always

Each ReassureLine device — from wearables to sensors — connects wirelessly to your home’s monitoring base unit.
This secure connection means that whenever an emergency is detected or a button is pressed, an instant alert is sent to our 24/7 Monitoring Centre.

💡 Most devices work across the entire home and garden, with no need for a landline.

Instant Alert Detection

Whether you press the button on your pendant, your fall detector senses a sudden impact, or a smoke or flood sensor activates — the system automatically sends a signal for help.
You don’t need to reach for a phone or shout for attention — your ReassureLine system does it all for you.

Real People, Ready to Help

Within seconds, you’ll be connected to a trained professional from our UK-based response team.
They will assess the situation, talk to you through the two-way base unit, and make sure help arrives quickly — whether that means calling a family member, neighbour, or emergency services.

🧠 Our responders are trained in elderly care, first response, and emergency communication.

Immediate Action & Response

Once your situation is understood, the response team follows your personalised care plan.

Minor assistance → contact family or carers.

Medical emergency → alert ambulance or emergency services.

Environmental alerts (smoke, CO₂, flood, heat) → notify emergency responders immediately.

Compatible with All Our Devices

ReassureLine systems integrate seamlessly with:

Pendant Alarm

Chair Alarm

Mat Alarm

Heat Alarm

Pull Cord Alarm

Smoke Detector

Dementia Tracker

CO Detector

No matter which device you use, the process remains the same — detect, alert, respond.

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Why Families Trust ReAssureLine

24/7 UK-based monitoring

Fast, friendly emergency response

Works with multiple devices

Simple installation and setup

Trusted across the UK