Effective Date: 11 October 2025
Company Name: ReAssureLine
Address: 110 Bilton Road, Rugby, CV22 7AT, England, UK
Email: support@reassureline.com
Telephone: 07349 024 563
Website: https://reassureline.com

1. Introduction

Welcome to ReAssureLine.
These Terms and Conditions (“Terms”) govern your use of our website, products, and services, including all telecare equipment, monitoring systems, and related services provided by ReAssureLine (“we”, “us”, “our”).

By accessing or using our website, purchasing our products, or engaging our services, you agree to be bound by these Terms.
Please read them carefully before placing any order.

If you do not agree with any part of these Terms, you should not use our website or purchase our products or services.

2. About ReAssureLine

ReAssureLine is a UK-based provider of personal alarms, telecare devices, and monitoring solutions designed to enhance independent living and safety for vulnerable individuals and older adults.

We operate in compliance with UK consumer laws and data protection regulations.

3. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old.

  • You are legally capable of entering into binding contracts.

  • You are using our products and services for lawful purposes.

If you are acting on behalf of another person (such as a family member), you confirm you have their full consent to share necessary personal details.

4. Definitions

For the purposes of these Terms:

  • “Products” means the telecare devices, alarms, or accessories sold by ReAssureLine.

  • “Services” refers to our installation, setup, monitoring, and support services.

  • “Website” means https://reassureline.com.

  • “Customer” or “you” means the individual purchasing from or using our services.

5. Our Products and Services

ReAssureLine offers a range of personal safety products and monitoring services designed for home use.
Product descriptions, specifications, and pricing are displayed on our website and are subject to change without notice.

We make every effort to ensure accuracy but cannot guarantee that all descriptions, prices, or availability details are error-free.
If an error is discovered after you have placed an order, we will contact you immediately to confirm your options.

6. Orders and Acceptance

a) Placing an Order

Orders can be placed through our website, by phone, or in writing.
When you place an order, you are making an offer to purchase under these Terms.

b) Order Confirmation

We will send you an email acknowledging receipt of your order.
Acceptance of your order takes place when we dispatch the goods or activate your monitoring service.

c) Rejection of Orders

We reserve the right to reject or cancel any order for reasons including:

  • Product unavailability

  • Pricing or description errors

  • Fraud prevention

  • Failure to meet eligibility criteria

If payment has already been taken, a full refund will be issued.

7. Prices and Payment

a) Pricing

All prices are shown in Pounds Sterling (£) and include VAT unless otherwise stated.
Delivery charges and optional service fees will be displayed at checkout.

b) Payment Methods

We accept major debit/credit cards, PayPal, and bank transfers.
All payments must be made in full before dispatch or activation of services unless otherwise agreed.

c) Secure Transactions

We use secure payment gateways and do not store card details.

8. Delivery

We deliver across the UK.
Delivery times vary depending on product availability and location.

a) Dispatch

Orders are typically processed within 1–3 working days.
You will receive tracking details when your order is dispatched.

b) Delays

We are not liable for delays caused by courier issues, weather, or circumstances beyond our control.

c) Risk and Ownership

Ownership passes to you once full payment is received.
Risk transfers upon delivery.

9. Installation and Activation

Certain products may require installation or activation of a monitoring service.
You are responsible for ensuring:

  • A working phone line, broadband, or mobile signal (as applicable)

  • Power supply and compatibility with your premises

ReAssureLine may provide remote or in-person setup support where available.

10. Service Subscriptions and Monitoring

Where you subscribe to a monitoring or telecare plan:

  • Services commence upon activation confirmation.

  • Monthly or annual charges apply as agreed.

  • Subscription renews automatically unless cancelled in accordance with Section 16.

We aim to provide uninterrupted service but cannot guarantee continuous availability due to maintenance or network factors beyond our control.

11. Returns, Refunds, and Cancellations

Please refer to our Returns & Refunds Policy for detailed information.
In summary:

  • You have the right to cancel within 14 days of receiving your product under UK Consumer Contract Regulations.

  • Returned products must be in original condition and packaging.

  • Refunds will be processed within 14 days of approval.

Monitoring services may incur prorated charges upon cancellation if usage has commenced.

12. Warranties

All products come with a 12-month manufacturer’s warranty unless stated otherwise.
This covers manufacturing defects only and does not include:

  • Accidental damage

  • Misuse or neglect

  • Wear and tear

  • Modifications not authorised by us

Extended warranties may be available at additional cost.

13. Liability

a) General Liability

ReAssureLine is not liable for:

  • Indirect or consequential losses

  • Loss of income, data, or opportunity

  • Delays beyond our reasonable control

b) Limitation

Our total liability for any claim shall not exceed the total amount paid for the product or service.

c) Emergency Devices

Our monitoring systems are designed to support safety but do not replace professional medical or emergency care.
ReAssureLine is not responsible for failure to respond if caused by network, technical, or user errors.

14. Your Responsibilities

You agree to:

  • Provide accurate information during purchase and setup.

  • Keep your contact details up to date.

  • Follow product instructions for safe use.

  • Ensure your telephone/broadband line remains active for connected devices.

15. Intellectual Property

All content on the ReAssureLine website — including text, logos, images, icons, and product data — is the property of ReAssureLine or its licensors.
You may not copy, distribute, reproduce, or modify any content without prior written consent.

16. Cancellation of Services

You may cancel monitoring or subscription services by contacting us:
📧 support@reassureline.com
📞 07349 024 563

Please provide at least 14 days’ notice before your next billing date.
Service access will end at the close of your current paid period unless otherwise agreed.

17. Data Protection and Privacy

Your personal data will be handled in accordance with our Privacy Policy.
We only collect and process information necessary for order fulfilment, service provision, and legal compliance.

18. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our control, including natural disasters, power failures, strikes, or network outages.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

ReAssureLine reserves the right to update or modify these Terms at any time.
Revised versions will be posted on our website with a new Effective Date.
Continued use of our services after changes means you accept the updated Terms.

21. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

ReAssureLine
📍 110 Bilton Road, Rugby, CV22 7AT, England, UK
📧 support@reassureline.com
📞 07349 024 563