Warranty

Peace of Mind with Every Purchase

At ReassureLine, we stand behind the quality and reliability of every telecare device we provide. Your safety and satisfaction are our top priorities, and that’s why all our products come with a comprehensive manufacturer’s warranty designed to give you full confidence in your purchase.

1. Standard Warranty Coverage

All ReassureLine products come with a minimum 12-month warranty from the date of purchase.
During this period, your product is covered for any manufacturing defects in materials or workmanship.

This means that if your device develops a fault through no misuse or accidental damage, we will:

• Repair or replace the defective unit free of charge

• Provide technical assistance and troubleshooting support

• Offer a like-for-like replacement if the original product is no longer available

2. Extended Warranty Options

For added reassurance, you can extend your warranty coverage beyond the initial 12 months.
Extended warranties provide continued protection for an additional 1–3 years depending on the product type.

Extended coverage includes:

• Full replacement or repair of faulty equipment

• Priority customer support and faster turnaround times

• Optional collection and delivery service for repairs

If you wish to extend your warranty, please contact our support team at support@reassureline.com within 30 days of your original purchase.

3. What’s Covered

Our warranty covers:

• Internal manufacturing or material defects

• Faulty wiring or internal connections

• Power or connectivity issues due to factory fault

• Software or firmware malfunction on compatible devices

4. What’s Not Covered

The warranty does not cover:

• Damage caused by accidents, misuse, or negligence

• Normal wear and tear (e.g., straps, batteries, or casing)

• Damage due to improper installation or unauthorized repair

• Water damage beyond the product’s rated resistance level

• Loss, theft, or tampering with the device

If the device was damaged by user error or an environmental event, we may still be able to offer affordable repair or replacement services outside of warranty.

5. Warranty Claim Process

If you experience a problem with your ReassureLine product:

1. Contact our support team at support@reassureline.com with your order number, device type, and a brief description of the issue.

2. Our team will guide you through troubleshooting steps to identify the cause.

3. If the issue cannot be resolved remotely, we’ll arrange for a repair or replacement under your warranty terms.

4. You may be asked to return the faulty item to us. We’ll provide full instructions and a return address.

Once received, most replacements or repairs are completed within 7–10 working days.

6. Your Consumer Rights

This warranty is provided in addition to your statutory rights under UK consumer law.
You are entitled to a replacement, repair, or refund if a product is faulty or not as described.

For more information, please visit the UK Government Consumer Rights page:
https://www.gov.uk/consumer-protection-rights

Need Help?

Our support team is here to make the process as smooth as possible.
Call our Support Team: 07349 024 563
Email: support@reassureline.com
Live Chat: Available 9AM – 6PM, Monday to Saturday
Address: 110 Bilton Road, Rugby, CV22 7AT England, UK

We’re here to ensure that your telecare system continues to provide the safety, reliability and reassurance you deserve for years to come.